● Governing Laws and Jurisdiction

This website, its content, and all agreements and disputes arising from it are governed by the laws of the Republic of South Africa. By using this website, you consent to the exclusive jurisdiction of the South African courts in all disputes arising out of or relating to the use of this website.

● Terms and Conditions

1. Introduction

Welcome to Yamie. These terms and conditions outline the rules and regulations for the use of Yamie’s website, located at www.yamie.co.za. By accessing this website, we assume you accept these terms and conditions. Do not continue to use Yamie if you do not agree to all of the terms and conditions stated on this page.

2. Intellectual Property Rights

Unless otherwise stated, Yamie and/or its licensors own the intellectual property rights for all material on this website. All intellectual property rights are reserved. You may access this from Yamie for your own personal use, subject to restrictions set in these terms and conditions.
You must not:

– Republish material from Yamie
– Sell, rent, or sub-license material from Yamie
– Reproduce, duplicate or copy material from Yamie
– Redistribute content from Yamie

3. Limitation of Liability

To the maximum extent permitted by South African law, Yamie shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the website; (ii) any conduct or content of any third party on the website.

4. Amendments

Yamie reserves the right to amend these terms and conditions at any time. Any such amendments will be effective immediately upon posting on the website. Your continued use of the website following the posting of changes will mean that you accept and agree to the changes.

● Privacy Policy

1. Information We Collect

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, and in connection with other activities, services, features, or resources we make available on our
Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information.

2. How We Use Collected Information
Yamie may collect and use Users’ personal information for the following purposes:

– To process payments: We may use the information Users provide about themselves when placing an order only to provide service to that order.

– To send periodic emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

3. How We Protect Your Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.

4. Sharing Your Personal Information
We do not sell, trade, or rent Users’ personal identification information to others.

5. Your Rights
In accordance with the Protection of Personal Information Act (POPIA) of South Africa, you have the right to access, update, or delete your personal information. Please contact us at compliance@yamie.co.za to exercise these rights.

● Delivery Policy

1. Delivery Timeframes

All orders are processed within 14 business days. Deliveries are made from Monday to Friday, excluding public holidays. Standard delivery within South Africa typically takes 3 to 5 business days.

2. Delivery Costs

Delivery fees are calculated at checkout based on the delivery address and the size of your order.

3. Order Tracking

Once your order has been dispatched, you will receive an email with a tracking number and a link to track your parcel.

4. Failed Deliveries

Please ensure that your delivery details are correct. If our courier is unable to deliver a package due to an incorrect address, the package will be returned to us at your expense.

● Return Policy

1. General Returns

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you
received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

2. Process for Returns

To start a return, you can contact us at returns@yamie.co.za. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

3. Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

4. Exceptions / Non-returnable Items

Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

● Refund Policy

1. Eligibility for Refund

Once we’ve received and inspected your return, we will let you know if the refund was approved or not. To be eligible, the item must meet the conditions outlined in our Return Policy.

2. Refund Process

If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

● Cancellation Policy

1. Order Cancellation

You may cancel your order for a full refund up to the point that it has been confirmed and dispatched. To cancel an order, please contact us immediately at returns@yamie.co.za.

2. Post-Dispatch Cancellation

If your order has already been dispatched, you will need to follow the standard Return Policy process. The delivery fee will not be refunded.